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What should be obtained and documented when a threat is communicated?

The exact words used by the person to communicate the threat.

Capturing the exact words used in a threat is essential because the precise language shows what was promised or demanded, how specific it is, and what actions are implied. Verbatim wording preserves intent, credibility, and any actionable details (like timing, location, or conditions) that help responders assess risk accurately and decide on the appropriate procedure. Paraphrasing or summarizing can alter meaning or omit critical specifics, making it harder to evaluate severity or communicate with authorities.

While other details matter in a full incident report, such as who spoke, contact information, or when the threat was received, none of those alone convey the content and seriousness of the threat. Relying on approximate sentiment is unreliable, as tone can be misread. Time alone doesn’t reveal what was said or its implications.

The person's name and contact info only.

The approximate sentiment.

The time the threat was received.

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